If a product doesn’t fit or if i am not happy with it, am i able to exchange it or receive a refund?

Yes, this is possible. Please make sure that the product is in the exact condition that you received it. Please return the product to – Tide Apparel, 12/8 Riverland Drive, Loganholme QLD 4129. Please also include a self addressed pre-paid post satchel and a note stating what you need. Alternatively give our office a call on – (07) 3209 7661.

If i received a damaged product, will this be product be refunded or exchanged?

Yes, on the off occasion of this happening we will organize a replacement or a refund ASAP.

How often does Tide Apparel release ranges?

We release ranges seasonally. We will normally release a major range for that season and then release an injection range around 2-3 months later.

What blanks do Tide Apparel use?

Over the years we have designed our own blanks. The fit of our apparel is completely custom and unique. You will not find another product on the market with our fit.

Where is the outlet store?

Our address is – 12/8 Riverland Drive, Loganholme QLD 4129. As you drive into our complex, please make your way to the back and that is where you will find us.

What are the Tide Apparel office hours? Are they the same as the outlet store hours?

Yes, they are the same. We are open Monday to Friday from 8:30am to 5pm. We are not open on Saturdays or Sundays.

How do i get featured on the Tide Apparel social media?

Please make sure that you follow us and also tag us in your photos/videos on social media so when can see them. You must be wearing at least one piece of Tide Apparel in the content to be eligible for a repost.

How do i become a part of the “Tide Family”?

We are open to receiving emails in regards to this. However, requests via social media will not be looked at. Please direct all requests to – support@tideapparel.com.au. What we recommend for catching our attention is to constantly tag us in your social media. We will look at a few key things over time – How you carry yourself on social media and how regular your content is. Lastly, its a question that we ask you, what makes you stand out from the rest of the “Tide Family”?

Why didn’t Tide Apparel respond to our private messages on social media?

This is not intentional, we try our best to get back to everyone asap. Due to the high amount of messages we do receive, this can be tricky at times. For a 100% response rate, please email our support at – support@tideapparel.com.au.

We are a new or existing store looking to stock Tide Apparel and becoming a registered stockist, how can we go about this?

This is great and we would love to look at your store, please contact our sales department via email – sales@tideapparel.com.au or by phone – (07) 3209 7661.

What is the best way to contact Tide Apparel?

Please contact us inside office ours via email – support@tideapparel.com.au or by phone – (07)3209 7661.